FAQs (and Policies)

HISTORY

Track29 - world-class entertainment in a world-class venue

The idea of what would ultimately spawn into Track 29 started at Bonnaroo 2010 with the simple question, "Why doesn't Chattanooga get great national touring acts on a consistent and regular monthly basis?". After looking at 14 different locations, seven months of planning and five months of construction Track 29 officially opened its doors on Thursday, September 1st, 2011.

Featuring national touring acts in an intimate setting, Track29’s state-of-the-art sound and lighting systems provide an experience much more on the scale and quality of a concert than a club show. A custom line-array sound system combines the efforts of each and every speaker in the room to make the show sound incredible no matter where you happen to be standing. And, the lighting configurations are simply mind-blowing to say the least.

In addition to an amazing show, you’ll enjoy ample parking with 900 on-location spaces and plenty more close by, a full bar with beer, wine and liquor, convenient coat check and even a outdoor smoking area. Plus, for the ultimate concert experience, rent one of Track29’s Private Suites with comfortable seating, dedicated servers, private restroom facilities and a bird’s eye view of the stage. Email privatesuites@track29.co for availability and rates.

Experience world-class entertainment in a world-class venue. Experience Track29.

TICKET POLICY

GENERAL TICKET INFO

All tickets are sold via Crowd Torch. All tickets carry a transaction fee, however if you purchase at our Box Office with CASH tickets have no ticketing fees. Please note that Track29 or Revelry Room does not mail tickets to purchasers. All tickets are electronic and can be downloaded to print at home via email or can be printed as hard copy tickets at either box office location during stated box office hours. 

TICKETS MAY BE PURCHASED AT THE FOLLOWING LOCATIONS

Please note that the ticket policies vary by the event and are posted on that event page. Please read the policies prior to purchasing your tickets.

***Tickets to events at both Revelry Room and Track29 can be purchased at the Track29 box office or the Revelry Room box office during box office hours. 

THE TRACK 29 BOX OFFICE HOURS
3PM through the show on ALL Track29 show days

THE REVELRY ROOM BOX OFFICE HOURS
From 5pm through the show on ALL REVELRY ROOM show days. 10am - 6pm EVERY Friday unless there is a show then 10am thru the show (Fridays only) 

•• located at 41 Station Street Chattanooga, TN 37408 
 

**Please see our social media pages for holiday box office hour announcements***

Crowd Torch
Online: http://track29.co/events
Facebook: http://www.facebook.com/Track29/
Phone for Tickets: (423) 521-2929

  • WILL CALL TICKETS/FAN CLUB TICKETS

    Will Call tickets for those tickets purchased in advance are available during stated Box Office hours. Fan Club tickets will be ready one hour prior to doors of the show. You must present a valid photo ID with the same name that was used to purchased the tickets with in order to pick up your tickets. ONLY THE PURCHASER CAN PICK UP TICKETS PURCHASED UNDER THEIR NAME WITH THEIR PHOTO ID.

  • THIRD PARTY / RESALE OF TICKETS / NAME TRANSFERS (when allowed)

    Third Party/Resale of tickets/ Name Transfers are accepted on a show by show basis. Not every show allows the resell  or name transfer of the original ticket. Show restrictions may not allow you to sell or purchase someone else's tickets. Please refer to the show event page for that show's restrictions before purchasing tickets from someone other than Track 29.Track 29 as a venue cannot guarantee the validity of any third party purchased tickets and will not take responsibility of said tickets. The purchaser purchases from a thrid party seller at their own risk. 

    If you are selling, or if you have purchased third party tickets, then you MUST have the following to pick up  or print the will call tickets:
    1. A photocopy of the original purchaser’s Valid Photo ID.
    2. The last 4 Digits of the credit card used to purchase the tickets.
    3. A signed statement from the original purchaser saying that you have permission to pickup the tickets. An example would be, "(Your name) has permission to pickup my tickets. (Signed by Original Purchaser)."
    4. Your Valid Photo ID is a must. You can not gain entry without your own Valid Photo ID. This is venue policy and it is enforced no matter your age.

  • TICKET FRAUD

    Track 29 cannot guarantee validity for tickets sold via Craigslist, eBay, StubHub, Facebook and other third party seller. The purchaser purchases from a third party seller at theri own risk. Once a ticket is scanned at the door any duplicates are automatically rejected. We do not advise buying a photocopy of a print at home ticket. This is the one of the easiest frauds. The best place to purchase a ticket is via our website, the Track 29 Facebook page or the physical T29 box office. 

  • LOST/DAMAGED TICKETS

    If you lost or damaged your tickets, please visit the box office during stated operating hours with a Valid Photo ID for a reprint.

  • REFUNDS/EXCHANGES

    No Refunds are granted on ticket purchases unless the headliner cancels the show. If a show is rescheduled, refunds are NOT automatically issued as the refund policy will vary by  the artist restrictions. Ticket exchanges are prohibited, no exceptions. If you are unable to attend the show and would like to sell your ticket, you may consider Craigslist, however Track29 can not guarantee the validity of third party ticket sales. Any duplicate tickets will be rejected at the door. Refunds for canceled shows will be issued automatically for credit card purchases.  If you paid cash please visit the Box Office during stated operating hours for a refund with your ticket confirmation and or hard tickets and your valid photo ID.

  • GUEST LIST / PHOTO PASSES

    If you are on the guest list or have a photo pass you may pick up your ticket/pass approximately one hour prior to doors. Names for the guest list and photo passes are not confirmed until this time and must be approved by both the artist and venue management. Valid Photo ID is required and you must meet the age restriction of the show you are attending. This is a City of Chattanooga/Hamilton County law and it is enforced no matter your age or affiliation.

VENUE INFORMATION

  • What is Track29?

    Track29 is Chattanooga, Tennessee’s premier entertainment venue, offering national touring acts in an intimate setting. Our goal is to provide a quality, exceptional concert experience to every guest who enters our door as well as every act which graces our stage. We’re keenly focused on becoming one of the best music rooms in the United States.

  • Where is Track29?

    Track29 is located on the campus of the historic Chattanooga Choo Choo, at 1400 Market St. in downtown Chattanooga, TN. Conveniently situated, Track29 is just a few blocks away from I-75 and I-24, and is within short walking distance of Chattanooga’s best dining, hotels, nightlife, and outdoor opportunities. You can view a map of our location on the Contact page.

  • Where do I park?

    There are 900 parking spots on the property, with 300 surface spots located in front of the venue and a 600-spot CARTA parking garage with shuttle service on Market Street. The spots closest to the venue will cost you $6 and the CARTA garage is $3. Additional parking is available along Main Street. Be sure to check out our new second entrance located at Baldwin Street (off of East Main Street). You can also be eco-friendly, ride your bicycle and park right at our front door’s valet bike stand.

  • Are there age restrictions on any of your shows?

    Yes, please verify the age restrictions of the show you are interested in via the events page on the website or through the box office prior to purchasing tickets. The age restrictions to each show vary and are dictated by each artist's contract. It is Track 29's responsibility to uphold the restrictions set forth by the contract and we do not allow any exceptions. The minimum age to attend a 13 & over show is 13.  Anyone 13-17 attending a 13 & over show or any Meet & Greet opportunities MUST be accompanied by a parent or guardian that is 21 or older. Both the minor and the parent/guardian will be marked as underage at the door and will not be allowed to purchase alcohol. For ALL shows, anyone 18 & older must present a VALID PHOTO ID to enter the venue. No one UNDER 18 is allowed into a 18 & over show. No exceptions.Anyone 18 & over, must present a valid photo ID to enter the venue. This is a venue policy that is enforced no matter your age or affiliation to the venue.  An expired license or passport is NOT considered valid and cannot be accepted. It is the guest's responsibility to make sure that their photo ID is valid before attending an event. Please make sure to have your ticket & Valid Photo ID prior to arriving at the venue for a seamless experience.

  • What do I need to bring with me to a show?

    Please verify the age restrictions of the show via the event listing, prior to purchasing the tickets as to avoid any disappointment day of. A Valid Photo ID is required to enter the venue. An expired license or passport is NOT considered valid and cannot be accepted. This is a venue policy and it is enforced no matter your age or affiliation to the venue. Please make sure to have your ticket & Valid Photo ID prior to arriving at the venue.

  • What is Track 29's Photo, Audio, or Video policy?

    Track 29 asks that you please leave all Pro-Rig and DSLR cameras at home unless you have been granted a pre-approved Photo pass from the venue or artist prior to the show. Point & Shoot cameras that fit in your pocket only are allowed, No detachable lens. The Photo, Audio, & Video policy will vary by the show depending on the artist's contract restrictions. You can inquire about individual show policies via info@track29.co.

  • Where does Track 29 post concert photographs for my viewing pleasure?

    Track 29 uploads concert photographs from our pool of in-house photographers into our electronic photo album.

  • Is Track29 a smoking venue?

    Track29 is a non-smoking venue. All legal smoking devices and cigarettes must be used outdoors only. There is a designated smoking patio right outside the door so you can smoke without missing a second of the music inside. Please be sure to use the provided ashtrays.

  • What kinds of concessions are available?

    Track 29 offers a full bar with mixed drinks, wine and beer selections so you can party like a rock star. The bar accepts cash and all major credit cards. Based on availability and depending on the show, local food vendors set up their food trucks or carts around the venue so everyone can be pleased. No outside food or beverages are allowed inside of the venue. Please email info@track29.co to check on food truck status.

    There are also plenty of great restaurants within a few blocks of the venue.

  • What forms of payment do you accept?

    Tickets, merchandise, and concessions can be paid for using these major credit cards: Mastercard, VISA, American Express, Discover. No checks accepted. But there’s always cash – and we’ll have an ATM on site for easy procurement of needed greenbacks.

  • Is there seating available?

    Track29 shows are typically standing room only unless otherwise noted on the specific event page. There are limited Private Suites with seating available based on 20 guests if you want a guaranteed seat. When requested by the artist, seating will be provided in the General Admission area. The shows that are seated will be listed on the show event page, but plan on being on your feet throughout the show.

  • Are you ADA compliant?

    Absolutely. The full venue is ADA accessible and ADA compliant. 

  • Does Track29 offer Private Suites?

    Track29 is thrilled to offer an upgraded experience in a Private Suite like that of sporting facilities and large arenas. Four ultra luxurious suites are available for rent by the individual shows. These elevated suites hold 20-25 guests and are inclusive of 30 min early entry, VIP parking, separate entrance, private bathrooms, seating on request, and a dedicated private server to create the greatest concert experience available in the region. We also offer catering packages in the private suites at an additional charge. Please make sure that everyone in your group brings their Valid Photo ID for entry.This is a City of Chattanooga/Hamilton County law and it is enforced no matter your age or affiliation. Contact us for more information at privatesuites@track29.co (not.com).

  • How can Track29 provide an intimate concert experience for various size crowds and bands?

    One thing that’s unique about Track29 is that the entire 40X32’ stage and sound and lighting rigs can be moved back and forth within the facility’s 22,000 square feet to scale the room to match the size of each show’s crowd – anywhere from 1,000 up to 1,800 fans. This will enable us to provide an intimate concert experience for acts of various appeal.

  • Um, this sounds like my dream job. Can I please work at Track29?

    The Track29 workforce is always looking for individuals who can contribute to successfully making Chattanooga a leading music destination. If you would like to share your expertise and are interested in joining the team, please inquire at info@track29.co.


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Video of the Week.

  • REVELRY ROOM BOX OFFICE
    AFTER 6PM ON REVELRY ROOM SHOW DAYS

    TRACK 29 BOX OFFICE
    AFTER 1PM ON TRACK 29 SHOW DAYS
  • Chattanooga Choo Choo Campus
    Chattanooga, TN 37402
  • Office Phone: (423) 521-2929
    Fax: (423) 805-3247